MacBook Back Today?!
Well, after buckling down and preparing to be without my new favorite tool - my MacBook - for up to two weeks, I received a pleasant surprise a few minutes ago. It appears I will get my MacBook back today!
I just checked the status of my repair on Apple’s support site and it’s been received, fixed, shipped back and is on the FedEx truck for delivery to the Apple Store right now.
Wow. I took it to the Apple store Tuesday morning (8/22), it was obviously sent overnight and arrived at the Apple repair center Wednesday morning (8/23). They fixed it on Wednesday and then sent it back out FedEx that afternoon / evening and now it will be delivered today. That’s a 2 day turnaround!
Needless to say, I’m quite impressed. Of course I’ll reserve final judgement until I get it back in my hands, but this is outstanding so far. I was preared for a long wait while it was shipped out, diagnosed, probably stuck in a queue of machines to fix, then shipped back. The earliest I expected it was next Tuesday, 1 week from when I dropped it off.
I’m not sure if this turnaround time is typical, but if you’re going to only do repairs at a central location and not “in the field” at your retail stores, then a quick turnaround time is essential to keeping your customers satisfied.
More when it’s back in my own hands…
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