Nontrivial Exercises

Back Again - My MacBook with a New Heat Sink

My saga of a working MacBook continues today with the return of the unit after the Apple Store elves installed a new heat sink. Again I am surprised and impressed by the quick turnaround time:

I dropped off my MacBook Saturday afternoon at the Apple Store, and they said it could take 3 business days. Just after lunch today I received a call that it was ready, and a short while later I had it back in my hands. That’s 48 hours turnaround starting on a Saturday afternoon - I think that’s impressive by any standard.

Having to take my new MacBook in 3 different times for the same problem is frustrating and disappointing, though. My experience has been that Apple - on the front lines at least - maintains a high focus on responding quickly to the customer.

I’m not sure, however, of the whole process Apple went through to figure out the root cause of the MacBook random shutdown issue itself. It seems like 3-4 months is a long time to work on the issue before figuring it out. They’ve had no shortage of machines to evaluate, judging by the Apple discussion board and other incidental experiences. I’m willing, for now, to chalk it up to working out the kinks of a new hardware and processor platform.

Hopefully the heat sink really does fix the issue.